Store Policies

We create one-of-a-kind pieces tailored to your vision.
All custom orders begin with a consultation in-person or online, followed by a personalized quote and timeline.
Full or partial payment is required upfront.
Once production begins, orders cannot be canceled or refunded.
Slight variations in color, finish, or detail may occur; all custom orders are final sale.

Orders are carefully wrapped with premium paper and ribbon, so each package feels like a gift.
Typical processing time is 5–10 business days; shipping times vary by location and carrier.
We ship domestically and internationally; international shipments may be subject to customs duties or delays.
Damaged items must be reported within 3 days of delivery with photos. We will arrange a replacement or solution.
Special requests for gift notes, customized wrapping, or combined shipping are welcome.

Returns or exchanges are accepted within 3 days of delivery for items in original condition and packaging.
Custom orders, altered items, and sale items are final sale.
Contact us to initiate a return or exchange. We’ll provide instructions and authorization.
Damaged or incorrect items must be reported within 3 days of receipt. We will replace or refund promptly.
Original shipping costs are non-refundable; return shipping is the customer’s responsibility unless the item is damaged or incorrect.

We accept major credit cards, debit cards, and digital payments.
Full payment is required for all purchases unless otherwise specified for preorders or custom payment plans.
Sales tax will be applied where required by law.

Customer information is used solely for order fulfillment, communication, and store updates.
We do not share or sell personal data to third parties.