Payment can be made with direct checkout using most major credit cards and Etsy gift cards. We also accept Paypal. As always, your information is kept secure and is not shared. If you pay through Paypal, your order is protected under their standard purchase protection for consumers.
If you must cancel an order, please contact us within 24 hours.
Customers in Texas will be required to pay sales tax at the current rate of 8.25%.
We do our best to make sure all items are updated on whether they are in stock or sold out. If your item is out of stock, you will be notified if your order will be delayed beyond the standard 10-business day processing time. You may contact us to cancel your order after that time. Cancellations of special orders will be allowed if the order does not have an estimated shipping date.
Custom orders will require a 50% deposit upon finalizing the order. The remaining 50% will be due upon completion of the order. Deposits for custom orders are non-refundable.
We are happy to offer payment plans for select items. To reserve an item, 50% of the total amount (including shipping & applicable taxes) is required to initiate a payment plan. We will work with you on a payment plan that best accommodates your needs. After the final payment is received, your order will be shipped to you.
Returns, Refunds, & Exchanges Policy
Your confidence in us is very important. So, we make sure that every item is accurately described, and all orders are insured against damage or loss. In case you receive an item that is significantly different than what was described, you can return your item for a full refund. If your order arrives damaged in anyway, you can return it for a replacement. If the item is sold out, you may choose store credit or a full refund to your original payment account. Exchanges are not allowed.
Because all monitors are not the same, the color or intensity of the color of an item might vary slightly from its digital image. We take every precaution to make sure the photo matches the actual item. We will accept a return of the item if the variation between the product image & description and what you receive is significantly different. For example, if you order something that is red, and you receive something that is purple. Refunds will not be offered if you changed your mind, or if the item you were expecting matches the item pictured and described, but you made a mistake in what you needed. If any aspect of a product needs to be specific such as color or size, for example, please contact us first before ordering. We can help answer questions and offer suggestions so that you are better informed before you make a purchase.
Every order is insured to cover against loss or breakage. If an item is damaged or lost during shipment, these are the following steps you should take:
1. Take photographs showing the item(s) and the damage(s).
2. Take a photograph of the packaging your order was shipped in.
3. Keep the packaging and broken items together. DO NOT DISCARD ANYTHING!
4. Send us an e-mail detailing the damage(s) and attach all photographs
What happens next:
• A Return Merchandise Authorization (RMA) will be opened and an insurance claim will be initiated.
You might be required to take the damaged item(s) & packaging to your local post office for inspection.
• Insurance claims typically take 1-2 weeks to settle.
• Once settled, the RMA will be approved, and you will receive a label by e-mail to return the damaged item(s) to us.
• Once we receive your return, a replacement will be mailed to you.
If a replacement is not available, a refund will be issued instead.
Unfortunately, there is no option to choose a refund if a replacement is available.
To be considered for a return, please contact us within 3 days of delivery.
All returns must be received within 7 days from when the RMA is initiated.
We all experience buyer's remorse at times, and the last thing we want is to provide you with a less than excellent experience. If an item does not meet your needs, but it was not misrepresented or damaged in transit, contact us anyway. While we can't promise we can do anything since we are a small business, we will certainly try to go out of our way to make it right. If you're not happy, we're not happy.
We utilize the USPS for all of our shipping needs. We prefer shipping Priority Mail so that your order arrives quickly and safely. Insurance is included in the shipping price. For orders which include items categorized as "Dollhouse Supplies", please allow processing of 10 business days for your order to be shipped to you. If you need your order to arrive faster, please contact us before placing your order.
For all other items, please allow 3 business days for processing.
If you prefer your order to be shipped through another carrier, or by express mail, please contact us before ordering. The same also applies to large orders. We want to make sure you save the most possible on shipping costs. We will only charge you what we are charged to ship your order to you. If you would like to see if costs can be lowered, don't hesitate to contact us so we can see what we can do for you.
For our international customers, if you are interested in placing an order with us, please contact us first. A custom order will be created so that only the actual shipping rates are applied.
Custom orders are welcome. No request is too small or too grand. If an item includes mention of being available to be dressed, that simply means the item can be decorated. Whether you would like a few pillows on your sofa, romantic bedding for your bed, or beautiful china for your hutch, if you can dream it, we can make it a reality.
Curious by what "dressed' means for a miniature? Imagine your kitchen with all the groceries, plates, and silverware. Imagine your bathroom with the toilet paper, toothbrush, shampoo, and soap. Imagine your sofa with all the comfortable pillows, and don't forget your favorite bedding on your bed. Your miniature can be dressed with anything you might have in mind. From a small teacup to an entire bedroom painted just like your own, whatever you can imagine, we can make happen.
Payment plans are not available for some items. Contact us to inquire if one is available for the item you're interested in.
We are expanding our business to include more one-of-a-kind creations from our studio. From fine miniature furniture to room box kits, we will soon offer opportunities for resellers to wholesale with us.